OpenText ECM Suite 2010

Using Enterprise Content Management for Governance, Efficiency, and Monetization

Your content is one of your most valuable assets. The Suite orchestrates all the departments in your organization to do more with your content.

Make information governance an everyday reality to meet your compliance needs.

Eliminate manual steps to make your content work for you.

Collaborate with your customers & employees to increase knowledge-sharing and find new revenue opportunities.

Lifecycle includes: document management, records management, rights management, email management, eDiscovery, and archiving.

These products address compliance, litigation readiness, eDiscovery, and rising storage costs. Information governance reduces risk and liability.

Transaction includes: transactional content management, case management, business process management (BPM), capture & imaging, and OCR/ICR & classification.

These products drive efficiency in back-office processes and other areas of your organization where automation in workflow processes is a critical requirement.

Engagement includes: collaboration, social media, web content management, digital asset management, semantic navigation, customer communications management, and portal.

These products enable you to create richer, more interactive Web experiences for customers and employees and safely incorporate the latest social media technologies.

ECM Suite Components

OpenText ECM Suite components are built on a Shared Services foundation, which provides a common integration layer and enables the Suite components to access and manage content that originates in third-party ERP, email, and productivity applications.

Lifecycle Document Management unites documents and business processes for greater efficiency and compliance while reducing the time users spend managing documents and other content.	Transaction Transactional Content Management optimizes high-volume, document-driven business processes, reducing costs and time-to-market and improving customer service.	Engagement Collaboration helps you easily create corporate wikis and blogs, collaborative workspaces, and communities of practice that foster new ways of working.
Records Management helps you manage legal and financial risk by maintaining and disposing of content according to defined policies and responsible, legally approved methods.	Case Management provides an efficient, repeatable and dynamic structure for managing collaborative, content centric business processes for team-based, goals oriented work.	Social Media improves your marketing and organizational effectiveness by adding social media capabilities to your content and business processes in a secure, compliant way.
Rights Management protects valuable and sensitive content wherever it is and prevents intellectual property theft, unauthorized access, and inappropriate use.	Business Process Management establishes efficient business workflow processes and quickly modifies them as priorities change and your business evolves – without requiring IT help.	Web Content Management creates an interactive Web experience personalized for each visitor to your Web site – delivered to mobile devices and traditional browsers.
Email Management reduces corporate risk through email archiving and compliance, efficient eDiscovery, and integration with Lotus Notes and Microsoft Outlook and Exchange.	Capture & Imaging captures paper documents and transforms them into digital content to promote business efficiency, ensures wider accessibility, and supports employee productivity.	Digital Asset Management simplifies the process of creating, managing, and distributing rich media for Web, print, broadcast, and other marketing and content channels.
eDiscovery enables your in-house team to manage Electronically Stored Information (ESI) and handle eDiscovery processes in a more predictable and cost-effective manner.	OCR/ICR & Classification automatically captures and interprets paper documents, scanned images, email, and faxes using sophisticated document and character recognition.	Semantic Navigation combines content analytics with information retrieval to automatically present Web site visitors with content that is relevant to what they’re looking for or viewing.
Archiving makes more efficient use of storage devices to reduce storage costs while providing users with unimpeded access to large volumes of email, records, and documents.		Customer Communications Management automates customer communications for business-to-business (B2B) and business-to-consumer (B2C) marketing and customer service scenarios.
		Portal helps fuel innovation and productivity by creating Web sites with rich content and applications, supporting personalized interactions with customers, employees, suppliers, and partners.