Government

Governments around the world are modernising their services – reengineering their infrastructure to engage citizens and democratize access to public information. Behind the scenes, a digitized government infrastructure connects workers across multi-jurisdictional programs and projects to deliver improved services while demonstrating an effective use of public funds.

Worldwide, across jurisdictions, levels and departments, government leaders face common challenges. Whether you’re working at the municipal level to deliver water and sewage services, as a contractor in a tightly regulated sector like utilities, or at the federal level to ensure national security, the business processes are essentially the same. In these times of economic downturn and cost cutting, governments can operate more efficiently, lower costs, improve customer service and constituent engagement, and generate revenue by automating and streamlining various processes at different levels and across departments.

Governments are structured into multiple levels, portfolio responsibilities, and jurisdictions. Each level, portfolio, and jurisdiction represents volumes of corporate knowledge contained within silos. Integrating content and processes across these silos is a common challenge. To address operational challenges, meet obligations under regulations, ensure effective delivery of public resources and services, central government requires:

Integration among systems
Collaboration among disciplines
Case management support
Outcomes that demonstrate accountability

Our solutions focus on the following 9 key areas of Government:

Archives	Governments are moving toward digitizing their cultural heritage to build knowledge institutions, preserve cultural heritage and provide an enduring record of government institutions and practices.
Assets and Property Management	Managing physical assets such as buildings and land involves managing warranties, records, leases, and contracts. Property management teams require timely and secure access to these documents.
Audit and Evaluation	Audit and Evaluation relies on an open and risk-based planning process that involves access to objective and evidence-based information (such as financial statements) so that decisions respecting public value can made about the effectiveness of risk management, controls and governance processes and the business performance of programs, policies and initiatives.
Communications	Communications departments must ensure that communications across the government are well coordinated, effectively managed and responsive to the diverse information needs of the public. ECM brings together communications staff in central government with internal agencies, departments and organizations the private sector.
Cabinet & Executive	The executive office has sole authority and is responsible the daily administration of government. Executive power is divided into separate branches of government which combine leaders, staffs of appointed advisors with a variety of departments and agencies.
Human Resources	Government Human Resources departments must find ways to improve workforce efficiency and productivity; educate and train staff to have appropriate skills; attract new talent and preserve intellectual capital from retiring talent; comply with regulatory policies and align corporate strategies with the goals of workplace teams and individuals.
Information and Communications Technology	Information and Communications Technology (ICT) plays a key role in evolving government infrastructure to allow for the delivery of more accessible and higher quality government services.
Procurement	Government procurement or contracting involves the expenditure of public funds and, for this reason, it requires a great deal of transparency and accountability.
Statistics	Statistics is a government department that provides statistics on a wide range of economic and social matters, serving government, business, and the general population.