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AdministratorKnowledge Partners delivers both out of the box administration training as well as customer specific administration courses for Open Text eDOCS, the Open Text ECM Suite and HP TRIM. Knowledge Partners recommended method of delivery of administration training is to provide customers with an administration course that is tailored to their individual environment. Each customer site is unique and as a result, standard courses may not give the administrator a full understanding of how to administer their particular site and specific configuration. |
User and Power User
Knowledge Partners delivers both out of the box user and power user training as well as site specific user and power user courses for Open Text eDOCS, the Open Text ECM Suite and HP TRIM. Knowledge Partners recommended method of delivery of user training is to provide customers with a course that is tailored to their specific business processes. Providing generic user courses can often leave users confused and unsure as to how they should utilise the ECM system for their daily jobs. By providing user training that centre's around their role within the organisation, user acceptance is increased and the management of change is made easier |
TechnicalKnowledge Partners technical courses centre around providing those responsible for internally supporting a solution with a complete understanding of the environment with which they are tasked with looking after. Knowledge Partners provides standard and site specific ECM technical courses for Open Text eDOCS, the Open Text ECM Suite and HP TRIM. Knowledge Partners ECM Technical courses are geared towards those such as DBA's, Network Administrators and Help Desk Staff.
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